Refund and Returns Policy

1. Our Commitment

At Aayupure Ayurveda, your satisfaction is our priority.

We stand behind the quality of every product we deliver. If you are not completely satisfied, we offer a 7-day return and refund policy, subject to the conditions below.

2. Eligibility for Returns

You may request a return within 7 days of delivery, provided:

• Product is unused and unopened
• Original packaging is intact
• Seal / shrink wrap is not broken
• Original invoice is available
• Product is not exposed to heat, moisture, or damage

👉 Return request must be raised within 7 days

3. Accepted Return Reasons

Returns are accepted in the following cases:

• Damaged product received
• Wrong product delivered
• Defective product (leakage, smell, discoloration)
• Expired product received
• Missing items in order
• Change of mind (only if product is sealed)

4. Non-Returnable Items

The following are NOT eligible for return:

• Opened or used products
• Products with broken seal
• Clearance / sale items
• Products without invoice
• Products not purchased from official website

5. How to Initiate a Return

Follow these steps:

1. Email or call within 7 days
2. Provide Order ID and reason
3. Share product images (mandatory for damaged items)

📧 Email: returns@aayupure.com
📞 Phone: 8691965219

👉 Our team will respond within 2 business days

6. Return Process

• You will receive return approval and instructions
• Pack product securely
• Hand over to courier partner

👉 After inspection (5–7 days), refund will be initiated

7. Refund Process & Timeline

Prepaid Orders

• Refund to original payment method
• Time: 5–10 business days

Cash on Delivery (COD)

• Refund via bank transfer or store credit
• Time: 5–7 business days after details submitted

Wallet / Store Credit

• Processed within 2 business days

👉 Shipping charges are non-refundable (except company error)

8. Order Cancellation

• Orders can be cancelled within 24 hours before dispatch
• Full refund will be issued

👉 After dispatch, cancellation is not allowed

9. Important Notes

• Returns without approval will not be accepted
• Refund timelines depend on payment provider
• Customers must ensure product safety before return